Privacy Policy

Your privacy matters to us — especially because tax preparation involves some of your most sensitive information. This Privacy Policy explains what information T Love Taxes & Financial Services ("T Love Taxes," "we," "us," or "our") collects, how we use and protect it, and the choices you have. It applies to our website, tlovetaxesandfinancialservices.com, our online forms, and the services we provide virtually and at our Fort Wayne, Indiana office.

1. Information We Collect

Information you give us

• Contact information — such as your name, phone number, email address, and mailing address when you fill out a form, book an appointment, download our checklist, call, text, or visit our office.
• Tax and financial information — such as Social Security numbers or ITINs, dates of birth, income documents (W-2s, 1099s), business records, dependent information, bank account and routing numbers for refunds or payments, and prior-year returns. We collect this through our secure intake and document-submission process, in person, or as otherwise needed to prepare your return or provide a service you requested.
• Identity information — such as a copy of a government-issued photo ID, which may be required to verify your identity, prevent fraud, or complete a notarization.
• Messages and notes — anything you choose to include when you contact us.

Please do not send Social Security numbers, bank account numbers, or tax documents through our general website contact forms or by regular email. We'll give you a secure way to submit sensitive information.

Information collected automatically

When you visit our website, we and our service providers may automatically collect information such as your IP address, browser type, device type, pages visited, the page that referred you, and the date and time of your visit. This is collected through cookies and similar technologies (see Section 9).

Information from others

We may receive information about you from the IRS or state tax agencies (for example, e-file acknowledgments or notices you ask us to review), from a spouse or family member who files jointly with you or claims you as a dependent, or from someone who referred you to us.

2. How We Use Your Information

We use your information to:

• Prepare, review, and electronically file your tax returns and related forms;
• Provide the services you request, including tax planning, consultations, IRS notice support, bookkeeping and payroll support, notary services, financial literacy services, and mentorship;
• Schedule and confirm appointments and respond to your questions;
• Verify your identity and help protect you and us against fraud and identity theft;
• Send you service-related messages, such as appointment reminders, document requests, and filing updates;
• Send you tax-season reminders, promotions, and educational content, if you've agreed to receive them (you can opt out anytime);
• Process payments;
• Maintain the records we're required to keep and comply with laws, regulations, and legal requests; and
• Understand how our website is used so we can improve it.

3. Tax Return Information

Information you provide so we can prepare your tax return is protected by federal law, including Section 7216 of the Internal Revenue Code. We use your tax return information to prepare and file your return and to provide the services you've engaged us for. We will not use or disclose your tax return information for any other purpose — including marketing other products or services — without your prior written consent, except as permitted or required by law (for example, to file your return with the IRS and state tax agencies or in response to a valid legal order).

If we ever ask for your consent to use or disclose your tax return information for another purpose, the request will explain what we want to do, and you are not required to agree in order to receive our tax preparation services.

4. Text Messages (SMS)

If you provide your mobile number and agree to receive text messages from T Love Taxes, we may send you texts about appointments, document requests, the status of your return, and — if you opt in to marketing — tax-season reminders and offers.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any message to opt out. Reply HELP for help, or call 260-231-6935.
• Consent to receive text messages is not a condition of purchasing any service.
• We do not sell, rent, or share your mobile phone number or text-messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. Information may be shared only with service providers that help us deliver messages (such as our messaging platform), and only for that purpose.

5. Emails

If you give us your email address, we may send you service-related emails. If you sign up for our checklist or other offers, we may also send you tax tips, reminders, and promotions. Every marketing email includes an unsubscribe link. Even if you unsubscribe from marketing emails, we may still send messages related to services you've requested.

6. How We Share Information

We do not sell your personal information. We share information only as described below:

• Government agencies — with the IRS and state or local tax agencies as needed to file your return or respond to a notice on your behalf, as you've authorized.
• Service providers — with companies that help us run our business and are required to protect your information, such as our professional tax software provider, our client-intake and online forms provider, our customer relationship management, scheduling, email and text-messaging platform, secure document storage, payment processors, and website hosting. They may use your information only to perform services for us.
• People you authorize — such as a spouse on a joint return, or anyone you ask us in writing to share information with.
• Legal and safety reasons — when required by law, subpoena, or court order, or when we believe it's necessary to prevent fraud, protect someone's safety, or protect our rights.
• Business transfers — if our practice is sold or transferred, client information may be transferred as part of that transaction, subject to the same legal protections, including those that apply to tax return information.

7. How We Protect Your Information

As a tax preparer, we are required by federal law to protect client information. We maintain administrative, technical, and physical safeguards designed to protect your information, including a written information security plan, secure document-submission tools, access limited to people who need it, and secure storage of paper records at our office.

No website, email, or electronic storage system is 100% secure, so we can't guarantee absolute security. You can help by using the secure submission methods we provide, never emailing sensitive documents, and contacting us right away if you believe your information has been compromised. If a security incident affects your information, we'll notify you as required by law.

8. How Long We Keep Information

We keep your information for as long as needed to provide our services and to meet our legal, regulatory, and professional obligations. Federal law requires tax preparers to keep a copy or record of each return they prepare for at least three years, and we may keep records longer when needed for tax, legal, or recordkeeping purposes. When information is no longer needed, we dispose of it securely.

9. Cookies and Website Analytics

Our website and the tools embedded in it (such as our forms, booking calendar, and embedded maps and videos) use cookies and similar technologies to make the site work, remember your preferences, and help us understand how visitors use the site. You can block or delete cookies in your browser settings; some features, like forms and the booking calendar, may not work properly if you do.

10. Your Choices and Rights

• Marketing: Unsubscribe from marketing emails using the link in any email, and reply STOP to opt out of texts.
• Access and correction: You may ask to see or correct the personal information we hold about you.
• Deletion: You may ask us to delete your information. We'll honor your request unless we're required or permitted by law to keep it — for example, tax records we must retain.
• Tax return information: You may revoke any consent you gave us to use or disclose your tax return information for a purpose other than preparing your return.

To make a request, contact us using the details in Section 14. We may need to verify your identity before acting on your request. Depending on where you live, you may have additional rights under your state's privacy laws.

11. Children's Information

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children. We do collect information about dependents, including minors, when a parent or guardian provides it so we can prepare a tax return. That information is used only for that purpose and is protected as described in this policy.

12. Third-Party Websites

Our website may link to other websites, such as the IRS, the Better Business Bureau, social media platforms, map services, and our third-party intake form. We aren't responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll change the effective date at the top of this page. If we make material changes, we'll take reasonable steps to let you know, such as posting a notice on our website.

14. Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, contact us:

T Love Taxes & Financial Services
3219 E State Blvd
Fort Wayne, IN 46805
Phone: 260-231-6935
Email: [email protected]

See also our Terms of Service.